Our Services
Virtual Reception Services
Our virtual receptionist services cater specifically to healthcare practices. Every call is answered by our experienced medical receptionists, trained to handle inquiries with empathy and confidentiality. Whether patients call to schedule an appointment or require urgent support, our virtual assistants provide a dependable, professional presence for your practice.
Appointment Scheduling
Efficient patient appointment scheduling is essential for a well-organised practice. Our services streamline the booking process, ensuring your calendar remains organised and up-to-date. Patients can easily secure appointments, and our proactive approach helps reduce missed appointments and keeps your schedule productive.
Call Answering
At Thetha Connect, we prioritise privacy and confidentiality in every interaction. Our confidential call-answering service ensures all patient information is handled with the utmost care and discretion. We treat every call with respect, honouring the trust patients place in your practice.
Managed WhatsApp Communication
Your clients and patients message. Not just to chat, but to book, check, follow up, or ask for help. If those messages fall through the cracks, it affects your service and your reputation. With Managed WhatsApp from Thetha Connect, you never need to worry about that again. We handle the messaging for you, using your voice and your instructions, so everything stays professional and on track.
Why Choose Thetha Connect’s Healthcare Reception Services?
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Virtual Reception Services with a Dedicated Phone Number
Our service provides a unique business line for your practice, keeping personal and business communications separate. This dedicated number ensures every call is handled with professionalism and clarity, enhancing the patient experience and streamlining communication.
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Receive Only Important Calls
We understand how distracting non-essential calls can be. Our virtual receptionists filter out unnecessary communications, allowing only critical messages to reach you. This keeps your focus on patients and reduces daily distractions, maximising the effectiveness of our medical receptionist services.
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Compassionate and Confidential Call Handling
Patient communication requires empathy and strict confidentiality. Our receptionists specialise in confidential call answering for healthcare providers, ensuring every call is managed by trained professionals who respect patient privacy and enhance every patient interaction.
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Patient Benefit Verification
Streamline billing with our patient benefit verification service. We verify patient benefits in advance, reducing billing complications and ensuring seamless transactions with no payment surprises.
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Effortless Appointment Scheduling
Appointment management is crucial to your practice’s success but can be time-consuming. Our patient appointment scheduling services make it easy for patients to book appointments, while we keep your calendar organised and updated.
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Comprehensive Calendar Management
Leave scheduling adjustments to us. Our team manages your calendar, avoiding double bookings, missed appointments, and scheduling overlaps so you can remain focused on patient care.
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Reduce Missed Appointments in Healthcare
Missed appointments impact both revenue and productivity. Our proactive approach includes sending reminder calls, significantly reducing no-shows and keeping your practice running smoothly.
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Eliminate Employment Management Hassles
Managing an in-house team can be complex. With Thetha Connect’s virtual assistants and virtual receptionist services, you gain a professional support team without the need for recruitment, contracts, or long-term employment commitments.