Why It Matters
Patients use WhatsApp to schedule appointments, check availability, and request assistance. With Thetha Connect’s managed messaging service, every inquiry is handled promptly and professionally. Your practice stays responsive while you remain focused on care.
What We Offer
A fully managed WhatsApp service with no devices, no extra hires, and no disruptions.
-
Professional message handling
Trained agents respond in your tone, using your protocols. Every message is accurate, respectful, and aligned with your standards. -
Port your WhatsApp account or use ours
Move your existing WhatsApp account to our platform or operate from a dedicated number we provide. No SIM cards or devices are needed. -
Live calendar access
We confirm appointments and check availability using your actual schedule. -
Streamlined updates
Summaries of key messages are delivered to you by email, SMS, or WhatsApp. You stay informed without being overwhelmed. -
Always-on reliability
Our secure cloud-based platform is independent of any physical phone or desktop. There is no downtime, no risk, and no device management. -
Practice-branded profile
We set up your WhatsApp Business profile with your logo, hours, contact information, and website. Patients are greeted with a clear, trustworthy presence from the first message.
How It Works
-
Simple onboarding
We set up your WhatsApp line and configure your practice profile. -
Fully managed messaging
Our team responds to every incoming message with empathy and clarity. -
You remain in control
Important updates are shared with you. Everything else is taken care of behind the scenes.
Why It’s Different
-
No complex platforms or additional staff
There is no need to learn new software or hire someone just to manage messages. -
Human expertise built for healthcare
Our agents understand the expectations and tone required in patient communication. -
Integrated with your tools
We work with your existing calendar and workflow for smooth, uninterrupted operations. -
Fully accountable communication
Every message is time-stamped and tracked by agent, supporting compliance and quality control. -
Flexible and scalable
Whether you run a solo practice or a group clinic, our system adapts as you grow.
Why It’s a Paid Service
This is a professional-grade messaging solution built on the official Meta WhatsApp Business Platform. We manage message delivery, secure hosting, agent time, and system integration so you do not have to worry about infrastructure or reliability.
Send us a Message
Ready to improve how your practice communicates?
FAQ’s – Managed WhatsApp Communication
What is the Managed WhatsApp Service by Thetha Connect?
The Managed WhatsApp Service is a professionally managed messaging solution for professionals and practices. Our trained agents respond, schedule, update, and follow up with your clients or patients in real time, acting as your full-time WhatsApp receptionist.
How is this different from using WhatsApp on my phone or via WhatsApp Business?
Unlike traditional WhatsApp or WhatsApp Business which are tied to specific devices and lack accountability, our managed solution provides:
- Device-free access
- Multi-agent support
- Centralized dashboards
- Secure message and media storage
- Full message continuity and tracking
Is this service POPIA compliant?
Yes. All messages and attachments are saved securely on our IT infrastructure, ensuring full compliance with POPIA data protection standards.
Can I keep my current WhatsApp number?
Yes. We can take over your existing WhatsApp number or assign you a professional long-term number issued by Thetha Connect.
Why is this a paid service? Isn’t WhatsApp free?
Personal WhatsApp is free, but professional-grade WhatsApp messaging for businesses is not. Thetha Connect pays WhatsApp per message and maintains infrastructure for security, compliance, message logging, and integration.
Can I send media files, links, or use interactive buttons?
Yes. Our service supports document sharing, multimedia messages, buttons, and lists for interactive campaigns.
How do your agents know what to say on my behalf?
We use detailed client profiles that include your preferred tone, business rules, calendar access, and message handling instructions. This ensures we represent your business accurately.
Can you reply to patients or customers directly?
Yes. Our agents can respond to both you and your clients/patients. This allows us to resolve more queries and requests faster, without needing your direct input each time.
Is the Managed WhatsApp service available as a standalone product?
No. The Managed WhatsApp service is only available as an add-on to our call answering packages. It is designed to work seamlessly alongside our existing services to ensure message handling aligns with your live call instructions and calendar.
What happens if I don’t want to pay for the managed service?
You can still contact us by email at updates@thethaconnect.co.za or healthcare@thethaconnect.co.za. Informal WhatsApp messaging will no longer be supported.
What kind of messages do you handle?
We manage:
- New enquiries
- Appointment requests
- Client/patient follow-ups
- Status updates
- Administrative questions
What if my business grows or I have multiple team members?
The system is designed to scale. Whether you’re solo or expanding, we support multi-agent access without needing multiple devices.
What kind of reporting or visibility do I get?
You will get a summary email of the final outcome of each conversation.
What about blue ticks and read receipts?
Read receipts (blue ticks) are not shown in the managed service. All message delivery and response tracking is centrally managed by our system to ensure consistency, privacy, and professional control.
Can I add your WhatsApp number to a group?
No. Our managed WhatsApp numbers cannot be added to WhatsApp groups. The service is structured for one-on-one professional communication only, ensuring accountability and privacy.