Call Answering Service

IDEAL FOR MEDICAL PRACTICES
WITH NO RECEPTIONISTS

Never Miss Another Call or Opportunity with Thetha Connect’s Professional Call Answering Service.

Running a healthcare practice means balancing patient care with numerous administrative tasks, making it easy for calls to slip through the cracks. Our virtual reception services for healthcare ensure every patient call is answered professionally and efficiently, allowing you to focus on what matters most—patient care.

What is Call Answering?

A call answering service is a solution that manages incoming calls on behalf of your practice, so no call goes unanswered. Ideally, you’d have the time to answer every call and provide each caller with your full attention. In reality, healthcare providers juggle many responsibilities, and sometimes answering the phone isn’t feasible. Our virtual receptionist services bridge this gap, offering patients friendly, reliable assistance and supporting your practice with a professional call management solution.

At Thetha Connect, each call is handled by a fully trained medical receptionist who understands the unique requirements of healthcare communication. Our confidential call answering for healthcare providers prioritises patient privacy while ensuring every interaction meets the highest standards of care.

What Would the Process Be Like?

Our call-answering service is tailored to meet the unique needs of your healthcare practice. Here’s how the process works:

• Dedicated Call Answering During Office Hours: Our team answers all incoming calls in your practice’s name, handling inquiries, taking messages, and scheduling appointments with the highest level of professionalism.
• Specialised Roaming Call Answering Services: For practitioners working from multiple locations, our virtual assistants manage calls and calendars, keeping track of your location to ensure efficient and accurate booking.
• After-Hours Support with IVR: Using advanced Interactive Voice Response (IVR) technology, we ensure after-hours calls are either redirected or logged, allowing patients to access timely support even when your practice is closed.

Confidentiality and Secure Call Recordings: We uphold strict confidentiality for every call and offer secure call recordings if required. Our professional healthcare reception services are designed to prioritise and protect patient privacy.

Why Would This Benefit My Healthcare Practice?

Thetha Connect’s call-answering services bring numerous advantages to healthcare practices:

• Increased Patient Bookings: Our patient appointment scheduling service for medical practices helps reduce missed appointments by ensuring every call is answered promptly and every booking opportunity is captured.
• Enhanced Patient Experience: Our skilled virtual receptionists ensure patients are never left waiting on hold, creating a positive first impression and boosting your practice’s reputation.
• More Time for Patient Care: By managing your receptionist tasks remotely, we allow your staff to focus on critical, in-person responsibilities, enhancing both efficiency and patient satisfaction.

Ready to Enhance Your Practice with Professional Call Answering?

Let Thetha Connect’s virtual receptionist services handle your call management needs. From confidential call answering to seamless appointment scheduling, our team is here to support your practice with professionalism and care. Contact us today to discover how our call-answering service can benefit your healthcare practice!