Virtual
Assistant

Our receptionist and administration services provide a professional phone experience for your patients.

Do you find that your medical practice is becoming chaotic and you could do with some help? Is it challenging to keep up with all the tasks and changes in your practice? For example, you have to manage patient files and information, accept new patients, and maintain electronic medical record (EMR) standards. If this is the case, then hiring a Virtual Assistant may be the solution you need.

At Thetha Connect, we employ expert Virtual Assistants who provide exceptional administration and receptionist services for your busy medical practice.

Our Virtual Assistants are professionally trained and provide high-quality services from a remote location to support your in-house staff. Our Virtual Assistant services can help improve the overall efficiency of your practice and help lighten the workload of your front-end administrative staff.

Features of our Virtual Assistant Services

• Capturing of patient information and immediately emailing this to your staff for follow up. We can also do the follow-ups for your practice.
• Filtering of 'cold calls’, ensuring that your time is not wasted by telemarketers.
• Returning calls to prospective patients while they still remember the reason for their call.
• Informing your patients when you are on leave in order for your practice to provide consistently professional healthcare services.
• Answering your phone calls and emails while you are establishing a new practice or moving locations.
• Answering your phone in your practices' name in the absence of a receptionist.
• Immediately providing callers with your marketing material, directions to your address or patient booking forms.
• Informing job applicants when positions become available or when positions that you have advertised have been filled at your medical practice.
• Immediately informing callers about when they can expect appointment confirmation.
• Our virtual receptionists can manage patient spreadsheets and contact lists on your behalf.

Why choose a Virtual Assistant from Thetha Connect?

Pay a fixed monthly rate: When you make use of our Virtual Assistants, you only pay a set monthly fee. We don't charge for any add-on services, unless you ask for them. 

No Administrative Concerns: You can hire our Virtual Assistants without having to worry about investing in additional infrastructure. We will provide the required infrastructure to enable the Virtual Assistant to do their work effectively.

Save money: With our Virtual Assistants, you can save on costs by not having to spend on things like mandatory taxes, benefits and payroll expenses.

Quality Services: Our Virtual Medical Assistants are professionally trained and committed to providing top-notch medical administration services.

Timeliness: We take deadlines very seriously, and our Virtual Assistants will always deliver their medical administration duties, effectively and on time.

Specialised Professionals Dedicated to your Tasks: We provide Virtual Assistants that are trained to manage your unique medical administration tasks. Our Virtual Assistants will always deliver results from day one.

Complete Confidentiality & Security: We take confidentiality and security of your data very seriously. We are fully compliant with all international data security and privacy laws.