Virtual
Assistant

Our virtual reception services for healthcare practices are specifically designed to ease administrative tasks, allowing you to focus on what truly matters.

Managing a busy healthcare practice can be overwhelming when administrative tasks detract from patient care. From seamlessly transferring live calls to your VoIP system or any preferred location to filtering and delivering only the most essential calls, we ensure efficiency and productivity.

Whether it’s handling patient calls with empathy, managing patient appointment scheduling, or proactively reducing no-shows, our services help your practice operate smoothly and enhance patient satisfaction.

Ready to streamline your practice? Our all-inclusive bundle starts from just R995p/m.

What Do Our Virtual Reception Services Look Like?

At Thetha Connect, our virtual receptionists provide high-quality administrative and receptionist services tailored to meet the demands of a busy healthcare practice. Professionally trained and dedicated to healthcare, they work remotely to handle essential tasks, seamlessly integrating with your in-house team. Our virtual assistants improve your practice’s overall efficiency by taking on key responsibilities, easing the workload on your front-end staff, and allowing them to focus on delivering excellent patient care.

What Are the Key Benefits of Our Virtual Reception Services?

1. Virtual Reception Services with a Dedicated Phone Number

Separating personal and business communications is essential for maintaining professionalism in a healthcare setting. We provide your practice with a dedicated business line, ensuring that all patient interactions are both professional and confidential. With our virtual receptionist services, you can rely on a streamlined call management system, allowing you to focus solely on patient care.

Why It Matters:

• Maintain a clear separation between personal and professional calls.
• Enhance the professionalism of your practice with a dedicated business line.
• Ensure every patient interaction is managed with confidentiality and care.

2. Receive Only Important Calls and Messages

In a busy healthcare practice, unnecessary calls can be a constant disruption. Our virtual receptionists expertly filter out non-essential calls, forwarding only critical messages and patient updates to you. This allows you to stay informed about what matters most—whether it’s a patient emergency or an important update—without unnecessary distractions.

Why It Matters:

• Minimise interruptions from non-urgent calls.
• Stay focused on patient care and priority tasks.
• Enhance the efficiency of your practice by reducing daily distractions.

3. Handle Every Call with Empathy and Confidentiality

Every patient deserves a caring, understanding voice when contacting your practice. Our virtual receptionists are trained to handle each call with empathy and uphold the strictest confidentiality standards. This approach ensures a compassionate, professional experience for your patients, building trust and reassurance at every interaction.

Why It Matters:

• Build trust and rapport with patients through empathetic communication.
• Guarantee complete confidentiality in every patient interaction.
• Foster a supportive, professional image for your practice.

4. Patient Benefit Checks for Efficient Billing

Verifying patient medical aid benefits can be a time-consuming administrative task. Our virtual receptionists handle this for you, ensuring benefits are confirmed before appointments. This proactive approach streamlines your billing process and prevents unexpected payment surprises for both your practice and your patients.

Why It Matters:

• Simplifies billing and improves accuracy.
• Reduces the time spent on administrative tasks.
• Enhances the patient experience with clear, upfront information.

5. Easy Patient Appointment Scheduling

Efficiently managing appointments is essential to running a successful practice. Our patient appointment scheduling services for medical practices allow our virtual receptionists to handle bookings with ease, ensuring your schedule stays organised and fully optimised. Patients can quickly secure their needed time slots, and you can feel confident that no appointments are overlooked.

Why It Matters:

• Minimise scheduling conflicts and double bookings.
• Ensure a smooth, professional experience for patients from their first point of contact.
• Keep your practice running efficiently with a well-managed schedule.

6. Update and Manage Your Calendar

We understand that your time is valuable, so we handle all aspects of calendar management to keep your schedule organised. From booking new appointments to managing cancellations, our call answering service ensures your calendar remains accurate and up-to-date, so you can focus on patient care.

Why It Matters:

• Maintain a clear, updated calendar without double bookings or missed cancellations.
• Reduce the need for constant calendar checks, freeing up your time.
• Enjoy a seamless workflow as our team keeps your day running smoothly behind the scenes.

7. Reduce No-Shows with Appointment Reminder Calls

Missed appointments lead to lost time and revenue. Our virtual receptionists proactively reach out to patients with friendly appointment reminders, helping to minimise no-shows and keep your schedule full. These reminders ensure patients stay on track and are more likely to attend their scheduled appointments, supporting both their care and your practice’s efficiency.

Why It Matters:

• Minimise costly no-shows and maintain a consistent schedule.
• Provide a valuable reminder service that enhances patient engagement and commitment.
• Optimise your practice’s productivity by reducing last-minute cancellations.

8. No Employment Management Hassles

Hiring and managing staff can be both time-consuming and costly. With our virtual receptionist services, you skip the challenges of recruitment, payroll, and employee management. Instead, you gain a dedicated team of professionals, allowing you to benefit from skilled support without the long-term commitments or administrative burden of an in-house team.

Why It Matters:

• Access a professional, reliable receptionist team without the complexities of employment management.
• Free up your time to focus on growing your practice, while we handle the day-to-day administrative tasks.
• Reduce overhead costs associated with staffing and employee benefits.

How Our Services Help Your Healthcare Practice Thrive

• Improve Efficiency: We handle essential administrative tasks like patient scheduling, benefit checks, and reminder calls, ensuring your practice operates smoothly and efficiently.
• Enhance Patient Satisfaction: Every call is handled empathetically and professionally, making patients feel valued and cared for from their first interaction with your practice.
• Focus on Patient Care: Our virtual reception services minimise distractions, allowing you to devote more time to what matters most—caring for your patients.
• Boost Revenue: By reducing missed appointments and administrative overhead, we help increase your practice’s operational efficiency and revenue potential.

Why Choose Thetha Connect?

• Healthcare-Focused: Our receptionists are specifically trained to understand the unique needs of healthcare practices, ensuring your patients receive compassionate and professional care.
• POPIA-Compliant: We prioritise patient confidentiality and adhere to strict POPIA data protection standards, safeguarding your patients' personal information.
• Cost-Effective: Enjoy the benefits of a skilled reception team without the expenses and challenges of recruitment and management.

What Our Clients Say About Us